It’s a frustrating mystery for many leaders: You build the case, you show the metrics, you outline the risk and, still, you hear no. I first encountered this as a functional leader at a mid-sized ...
Ever had a maitre'd, waiter, or waitress saunter up to your table and ask the ubiquitous "How was everything?" And even though you were unimpressed and underwhelmed, you likely said, "Fine." ...
It’s time to stop asking people this boring, basic question. Without even realizing it, you might be inadvertently killing a potential connection by mindlessly asking “How are you?” Not only is it ...