As the busy holiday season ramps up, jewelry company Blue Nile is giving its customer service extra sparkle, thanks to new conversational AI features from software company Freshworks. Blue Nile uses ...

Freshworks specializes in horizontal business applications for small and midsize companies. The company has strategically positioned itself to cater to the needs of its customers and employees as it ...

Freshworks, the customer and employee engagement company that offers a range of products, from call center and customer support software to HR tools and marketing automation services, today announced ...

Freshworks today launched Freshworks CRM for e-commerce, creating a unified customer record across conversational marketing, sales, and customer support. The new Freshworks CRM solution empowers ...

Since Freshworks Inc.'s IPO, its revenue growth rates have significantly slowed down as its customer adoption curve moderated. There is a crown jewel in the Freshworks story, however, in that it has a ...

SAN BRUNO, Calif., Sept. 21, 2018 /CNW/ -- Freshworks, the leading provider of cloud-based customer engagement software, today announced a new Forrester Consulting study, Riding The Next Wave in SaaS ...

In an age when taking to social media platforms has become a default action for customers who have problems with companies products or services, it was sobering to be reminded by Girish Mathrubootham, ...

Freshdesk Inc. is the leading provider of cloud-based customer engagement software.Freshdesk’s suite of products include the flagship product, Freshdesk, which allows organizations to support ...

Freshworks turned in solid Q1 numbers yesterday, reporting revenue of $114.6 million, up 42% with a net loss of $49.0 million. The number of customers contributing more than $5,000 in Annual Recurring ...