Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

Converged voice/data WAN projects and applications are helping customer call centers of all sizes lower costs and become more efficient. The benefits include savings on long-distance and local phone ...

In today’s world of customer service, the use of digital messaging channels is steadily rising, so it’s easy to overlook how central voice and telephony are for connecting brands to their customers.

Who: Rodney Kuhn, 38, founder and CEO. Mission: Help product call centers manage and improve customer service. Fast talk: We’ve all heard those magic words, “This call may be monitored for quality ...

The ASP industry is at it again. Except that this time application service providers are building on their success with hosted CRM applications and jockeying for position in the budding computer ...

A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work. Customer service hub. The call center is often used as ...

If your call center takes customers’ payment card information over the phone, you may very well be relying on an inadequate and outdated practice: stop/start. Also known as ‘pause and resume’, ...